Live AI demo — built in 1 hour from your PDS

We built this for St Andrew's

A working AI agent for Direct Cover life insurance — handling policy questions, servicing, retention calls, and underwriting support across chat, voice, and outbound.

Discuss With Our Experts

Outbound retention calls

Your consultants spend hours making calls with zero contact success. Let AI make the first touch — warm, personal, compliant.

Margaret Williams
Lapsed Policy Re-engagement

Retiree who switched banks 3 months ago and didn't realise her Direct Cover premiums stopped. Policy lapsed 6 weeks ago.

David Chen
Premium Payment Reminder

Busy small business owner. Direct debit bounced last month due to insufficient funds. Payment is now 30 days overdue.

Sarah Thompson
Retention — Cancellation Prevention

28-year-old professional who submitted a cancellation request. Comparing cheaper alternatives and feels she's paying too much.

Inbound policy support

PDS questions, billing, address changes, claims — handled instantly via chat or voice.

Chat agent

Ask about Direct Cover life insurance, policy changes, payments, or claims.

Open chat
What does my Direct Cover policy cover? How do I update my address? My premium payment bounced, what happens? How do I make a claim?

Voice agent

Call in and ask anything a St Andrew's policyholder might ask.

0483 985 717

Australian number • Available 24/7

Help customers finish their application

When a customer gets stuck on an underwriting question at 10pm on a Saturday, AI is there to explain — without giving advice.

What does 'highly incidence disease' mean? Why do you need my smoking history? Will this affect my premium?

This is what your direct sales digital funnel could look like — AI-assisted, 24/7, no hold queues.

When AI hands over to a human

Customer
I'd really like to speak with someone about this.
AI Agent
Of course — let me connect you with one of our consultants. I'll make sure they have all the context from our conversation so you won't need to repeat yourself.
Internal note to consultant

Policyholder Margaret Williams (DC-2023-045612) verified via name + DOB. Calling about lapsed policy — missed payments after switching banks. Interested in reinstating but wants to discuss payment options with a consultant.

The human picks up with full context. No cold transfer, no repeated verification.

How we get there

Phase 1
Prove it works
Weeks 1-2
  • PDS agent on voice + chat (already live)
  • Outbound retention calls
  • No integrations needed
Phase 2
Connect to your systems
Weeks 3-6
  • Unity4 telephony integration
  • Policy admin system lookup
  • Identity verification against real data
  • Servicing with write-back
Phase 3
Power the direct sales team
Months 3-6
  • AI in the quote-and-bind digital journey
  • Underwriting question assist
  • Drop-off re-engagement
  • Analytics on abandonment
  • Scales with the new sales team
Phase 1 is live right now. Everything on this page is working — call it, chat with it, test it.

You focus on the business logic. We handle the rest.

St Andrew's doesn't need an IT team to deploy AI. Lorikeet manages the platform, integrations, and iteration. Your team tells us how the business works — we make the agent do it.